June 20, 2014
This post was originally from Inc. and then shared with Time. Click here to read the full story.
“Want to avoid giving the impression you lack confidence and authority? Avoid these words”
“These words are not always triggers about confidence level, but they are my first signal that something is amiss. They make me think the sender is not that sure about the product or service. And they are dead giveaways that I need to question what the person says.”
The words to avoid are listed below, and you can read the article to see why these words are on the list.
May 21, 2014
The following is from a post on Inc. written by Kevin Duam. Please see the original article for more information.
“Sometimes you absolutely have to make your point. Here are 7 tips on how to do it effectively with style and grace.”
“While many people don’t like to sell, most find themselves having to persuade someone at some point. Persuasion is not just for salespeople and their prospects. You may try to persuade an employee to perform better, or perhaps you want to persuade your boss to take on your brilliant idea. Often the most effective persuaders are your kids. Somehow they come by it naturally while you, the adult, has to work hard to find the persuasive path to success.
Whatever your persuasive need, here are 7 things that the most persuasive people consistently do:”
[Note: the autohr then goes on to describe each of the following attirbutes in detail. Please see the original article for more information]
1. They Are Purposeful
2. They Listen … and Listen … Then Listen Some More
3. They Create a Connection
4. They Acknowledge Credibility
5. They Offer Satisfaction
6. They Know When to Shut Up
7. They Know When to Back Away
April 18, 2014
The following articles are from Carol Roth’s Business Unplugged:
|The Correct Way to Make a Business Introduction
Posted: 09 Apr 2014 04:00 AM PDT
There is the correct way and the less-effective way to make business introductions. A good business introduction is like a nugget of gold – and a deposit in the “karma bank.” It can strengthen your connection and value to and with the people you introduce. You look like a star because you were able to […]
|Stop Explaining Yourself to Customers
Posted: 08 Apr 2014 04:00 AM PDT
I really only have two major vices in life: major league baseball and whirlpool suites. So I was really looking forward to combining the two on a trip to Pittsburgh last week, on a rare couple of days off. Late that night, after watching the Pirates and Cubs go into extra innings, I finally pulled […]
|The Ins-and-Outs of Finder’s Fees
Posted: 03 Apr 2014 04:00 AM PDT
When I talk to small business owners, one of the biggest issues that always comes up is how they can find new business. I believe strongly in utilizing network referrals as a way to get that new business. And, to make those referrals more concrete and valuable for your network to give or to gain […]
|Frenemies: Why Playing Nice with the “Competition” Makes Sense
Posted: 02 Apr 2014 04:00 AM PDT
Befriend the competition? Mon Dieu! You spend so much time hiding from them, spying on them, stalking their Yelp pages and figuring out what makes you different. But take a step back and see the possibilities for your business. Smart small businesses that are clear on their brand strategy – who they are, who they […]
|3 Ways to Boost Book Marketing and Sales
Posted: 01 Apr 2014 04:00 AM PDT
For many entrepreneurs, business owners and would-be business owners, writing a book can be a great way to put yourself, your brand or your business out there. But, thinking that “if you write it, they will come” will ensure that your book ends up with the countless heaps of others that are written and then […]
|Writing Good Sh*t that Goes Viral: Secrets Revealed
Posted: 27 Mar 2014 04:00 AM PDT
Okay, I lied. There are no secrets to writing good shit that goes viral. So there’s no need to read any further. Unless you want to know the one thing every good writer does well and often to get their work read and shared. Don’t write with the intention of making your work go viral. […]
|Are You a Business Muppet?
Posted: 26 Mar 2014 04:00 AM PDT
I love The Muppets. It’s a fact that I cannot look at one without smiling. And since they are back on the big screen with their Muppets Most Wanted movie, I thought that I would revisit the concept of seeking your inner business Muppet. See, as adorable and funny as the Muppet clan can be, taking […]
|Networking for Success
Posted: 25 Mar 2014 04:00 AM PDT
Networking — it can be a dirty word for entrepreneurs and other professionals alike. However, doing it successfully can really help you to succeed. I am emceeing the Chicagoland Chamber of Commerce’s event “The Exchange” on April 2, 2014. It’s the biggest networking event in the Chicagoland area, plus it features great keynotes from the […]
March 6, 2014
Some useful advice from Carol Roth’s Business Unplugged:
|Stop Sugarcoating Bad NewsPosted: 13 Feb 2014 03:00 AM PST
Although Valentine’s Day is approaching, the reflections in this post are anything but sugary. Reason being, business today has become a tad too sweet for my taste. We’re getting flabby by gobbling up verbal candy instead of taking our medicine, swallowing the bitter pill. As a result, we think we’re doing well when we’re not; […]
|A.I.M to Create Video Marketing ROIPosted: 12 Feb 2014 03:00 AM PST
Now that online video has proven to be such a powerful marketing tool, entrepreneurs and small business owners seem to be falling all over themselves in a race to get their marketing videos online. Creating marketing videos is the smart thing to do, since we’re now in the “lead, follow or get out of the […]
|Policies for Helping Small Business GrowthPosted: 11 Feb 2014 03:00 AM PST
While small business is often heralded as a major catalyst for improving our economy, the small business community rarely ever gets to contribute their voice in shaping the policies that would best help to spark their own growth, and consequently, the economy at large. So, in an effort to give that voice to the small […]
February 21, 2014
From Carol Roth’s Business Unplugged:
Why Small Biz Owners Should Partner With Non-Profits
Posted: 06 Feb 2014 03:00 AM PST
Have you ever wondered what advantages businesses gain from partnering with non-profits? Do you think that your business is too small to do it? Have you wondered what the benefits might be? Are looking to “give back”? Businesses of any size can benefit from partnering with non-profits. It’s all about looking for the right fit […read more
January 20, 2014
A reader read my recent post (UPS Pulls a Bait and Switch Scam) and follow-up about the troubles I had with UPS, and want to share her great experience with FedEx. This story dates back to Thanksgiving 2012, but she still remembers this positive experience.
She had to send product samples (foods) to a business partner in Canada, but found out the aftternoon on the day before Thanksgiving that the shipment was stuck in Canadian customs for an unknown reason. She had sent samples to Canada before with any trouble. She was able to reach a FedEx customer service representative who really went out of the way to serve as the go-between with the Canadian officials to find out what the problem was and how to resolve it.
After many calls back and forth with FedEx (and FedEx with the Canadian officials), she learned what the problem was. In the past, all of her R&D samples shipments went from her company’s US office to its Canadian office. However, in this case the shipment was addressed to the firm which would be conducting the consumer testing and the R&D product was not yet registered as an approved food for importation into Canada.
She worked late into the evening with FedEx to figure out how to get the product released because it was needed for testing on Friday. The shipment was finally released and FedEx assured her it would be picked up and delivered Thursday (Thanksgiving Day, but not a holiday in Canada. She was able to enjoy Thanksgiving without worrying about the shipment. She was thrilled with FedEx’s superior service and is glad her company uses them.
August 15, 2013
From Tina Del Buono and PPM Blog:
When striving to improve your customer service techniques, it is important to remember that each moment you have with a client/customer is making a lasting impression on them.
As Jeffery Gitomer says; “It is when you are done speaking with a customer or the transaction is over, that is when they start talking.”
Talking? Talking about what? A customer will either say something good about you, nothing about you, or something bad about you.
The best part about this is, by your words and actions YOU determine what the customer says. (Pretty heavy stuff)
1. How do you think people talk about you when you are not there?
2. What are you doing to ensure positive experiences for every customer who comes in or calls?
3. What is the word out on the street about the company you work for?
4. How many people tell you positive stories they “heard” about you or your company?
Words to think on…
Customers don’t make up stories about you or your actions…you create them. What stories have you created?
Write down three things that you think would help your customers the most, things that you think that they would tell others about. Put them into action with every customer you encounter each day. You will see a difference.
June 13, 2013
Interesting Information from Ragan Communications:
5 ways to slow down your speech
Speeding through your presentation confuses listeners and ensures they won’t get anything out of your talk. Use these tips to slow down your speaking speed.